Crownandlinen Lounge & Poker Club
This Privacy Policy explains how Crownandlinen Lounge & Poker Club handles personal information connected with our website and our physical hospitality venue at 18 Royal Exchange Lane, Melbourne VIC 3000, Australia. It applies to venue enquiries, dining and drinks reservations, poker table booking enquiries, and communications connected with our dedicated offline poker lounge and poker room. Our venue experience includes gourmet dining, signature cocktails, professional felt poker tables and poker tournaments; this policy concerns those in-person hospitality interactions.
We may update this policy from time to time. The current version will be published on this page with its revised effective date.
Privacy in brief
We collect and use information to operate and improve communications around the venue and to support hospitality enquiries, reservations and visitor assistance. This can include enquiries about gourmet dining, signature cocktails, the poker lounge, the poker room, offline poker sessions and physical poker tables. We handle information only where it is reasonably connected with your interaction with Crownandlinen or the service you have asked us to provide.
You may contact us with privacy questions, requests to access or correct information, or a privacy concern. Write to [email protected] and we will consider your request and respond in accordance with applicable privacy obligations.
We take reasonable steps to protect personal information and do not disclose it except where it is needed for venue operations, where you have consented, or where disclosure is required or permitted by law. The clauses below provide more detail about the information we may handle and the circumstances in which it may be used or disclosed.
Collection
The information we handle depends on how you interact with Crownandlinen. We aim to collect information that is relevant to your enquiry, reservation, visit or other physical-venue interaction.
Directly provided information
When you make an enquiry, request a reservation, contact the venue or submit a poker table booking enquiry, you may provide your name, email address, telephone number, preferred date or session, party details and the content of your request. We may use these details to respond to you and arrange physical table availability. You can contact us by phone on +61 3 9724 5816 or by email at [email protected].
Website and communications
Your use of our website and your communications with us may generate information that you choose to send through forms, emails or calls, together with technical information associated with use of the website. The nature of that information may vary with your interaction. Our Cookie Policy is a companion document for information about cookies where it applies; this Privacy Policy does not repeat consent or cookie settings content.
Physical venue
Information may also arise from visits to our Melbourne venue, dining and drinks reservations, attendance at the offline poker lounge, poker room events or poker tournaments, and communications with venue staff or experienced croupiers. This may include attendance, table preferences, service requests or accessibility requests that you voluntarily provide, and event-related communications. We use this information in an administrative and hospitality context to help coordinate the in-person experience at 18 Royal Exchange Lane.
Provided for another person
We may receive relevant information where someone asks another individual to make an enquiry or reservation on their behalf, or where information is otherwise provided in connection with a venue event. If you provide information about another person, please ensure you are authorised to provide the information that is relevant to the request and that the person understands why it is being supplied.
Use
We use personal information for practical purposes connected with operating a physical Australian hospitality venue and responding to the interaction you have initiated.
We may use contact and request details to respond to website enquiries and to manage dining, lounge and poker table reservation enquiries. This includes communicating about availability at the physical poker lounge and poker room, clarifying the details of a request and confirming whether a venue arrangement can be accommodated. Any confirmation is about venue availability and the hospitality experience you have asked us to help coordinate.
Offline poker context
Information may support visitor service, event coordination and dietary or service requests you voluntarily provide. It may also assist the administration of offline poker sessions, professional felt poker tables and poker tournaments as part of an in-person venue experience. Where appropriate, relevant details may help our experienced croupiers and venue staff coordinate the physical poker lounge and poker room in a considered, welcoming way.
We may use contact details to communicate about your enquiry, reservation, event or another venue-related update where appropriate or where you have provided consent. If you no longer wish to receive a non-essential communication, you can contact us at [email protected] and tell us which communication concerns you.
We may use information to maintain venue operations, protect the venue and visitors, resolve issues, maintain appropriate records and meet legal obligations where applicable. Such use will be limited to purposes reasonably connected with the reason the information was collected, or to another purpose that is permitted by law.
Disclosure
We keep disclosure limited to circumstances connected with responding to requests, operating the Melbourne venue and meeting applicable obligations.
Relevant information may be accessed by Crownandlinen personnel who need it to respond to requests, coordinate reservations, operate dining and drinks service, or support the physical poker lounge and poker room. Access is limited to what is reasonably needed for the relevant venue task or visitor interaction, including an enquiry or event arrangement at our Melbourne venue.
We may disclose information to providers that assist with website, communications, booking administration or other venue operations where this is reasonably necessary for their service. We expect providers handling information for these purposes to do so consistently with applicable privacy obligations and with the purpose for which the relevant service is being provided.
We may disclose information where required or permitted by law, or where disclosure is reasonably necessary to protect Crownandlinen, its visitors or others. These disclosures are considered in context and are not made as a routine response to ordinary venue enquiries or reservations.
Protection
Crownandlinen takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. The safeguards used will reflect the nature of the information and the venue interaction involved. No method of transmission or storage can be guaranteed completely secure. If you have a privacy concern about information you have shared with us, please contact [email protected].
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for operational recordkeeping, dispute handling or legal obligations. When information is no longer reasonably required, we may delete it or de-identify it where appropriate. Retention decisions depend on the context of the enquiry, reservation, venue visit or other interaction, and may be affected by obligations that continue to apply.
Please take care when sharing personal information through electronic communications. While we take reasonable steps to protect information, Crownandlinen cannot guarantee absolute security of information sent to us or stored in connection with venue operations.
Your privacy request
Your request
You may request access to personal information Crownandlinen holds about you, subject to applicable legal requirements and permitted exceptions. To help us identify the relevant information, please provide enough detail about the enquiry, reservation, dining visit, poker lounge interaction, poker room event or poker table booking request involved. We will consider the request in the context of our applicable privacy obligations.
Please contact Crownandlinen if you believe personal information we hold about you is inaccurate, incomplete or out of date. We will take reasonable steps to consider the information you provide and to correct information where appropriate. Including the relevant venue interaction or enquiry details will help us locate the record you are asking about.
If you have a privacy concern, you may raise it with Crownandlinen first. Please describe the concern and the relevant interaction, such as a website enquiry, reservation, venue visit or event communication, so we can review it carefully. We will investigate and respond in accordance with applicable privacy obligations and the circumstances of the concern you have brought to our attention.
Policy version
Crownandlinen may revise this Privacy Policy from time to time. We will publish the current version on this page with its effective date. Please review the policy periodically, particularly before submitting a new enquiry or reservation request, so you understand how personal information may be handled in connection with that interaction.
If you need clarification about how personal information is handled under this policy, please contact Crownandlinen at [email protected]. We will consider your privacy question in the context of the information and venue interaction concerned.
Crownandlinen
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